Privacy Policy

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Email addresses
• Usernames
• Passwords
• Phone numbers
• Contact or authentication data
• Contact preferences
• Billing addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Instagram, TikTok, Facebook, or YouTube account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called "What Are Your Privacy Rights?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, social media platforms, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion. If you interact with us on a social media platform using your social media account (e.g., Instagram, TikTok, Facebook, or YouTube), we receive personal information about you from such platforms such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "What Are Your Privacy Rights?" below.
• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
• Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services. Creator profiles (including name, bio, social handles, and metrics) are visible to brand users on the platform, and brand profiles are visible to creators.

Third-party service providers we use

We share your data with the following third-party service providers, organized by purpose. Each is contractually required to protect your information:

Allow Users to Connect to Their Third-Party Accounts

• Stripe account, Instagram account, TikTok account, Facebook account, and YouTube account

Communicate and Chat with Users

• ZOHO Campaigns and Sendgrid

Functionality and Infrastructure Optimization

• Termly.io and Supabase

Invoice and Billing

• Stripe

Social Media Sharing and Advertising

• Facebook advertising and Instagram advertising

Web and Mobile Analytics

• Google Analytics

Website Hosting

• Netlify and Railway

Transactional Email Delivery

• Resend

E-Signatures and Contract Management

• DocuSeal

4. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. Passwords are hashed using bcrypt and never stored in plain text. Payment information is handled exclusively by Stripe and never stored on our servers. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. Do We Collect Information from Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at ben@courtcollab.com.

7. What Are Your Privacy Rights?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How Can You Contact Us About This Notice?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance of lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.
• Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, or to respond to service requests.

SMS Communications

If you have opted in to receive SMS communications from us, you may opt out at any time by texting "STOP" or "UNSUBSCRIBE" in reply to any SMS message we send. Standard message and data rates may apply.

8. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of receiving help through our customer support channels, participation in customer surveys or contests, and facilitation in the delivery of our Services and responding to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for as long as the user has an account with us.

Sources of Personal Information

Learn more about the sources of personal information we collect in the section above: "What Information Do We Collect?"

How We Use and Share Personal Information

Learn more about how we use your personal information in the section above: "How Do We Process Your Information?"

Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section above: "When and With Whom Do We Share Your Personal Information?"

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: identifiers and commercial information. The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found in the section above: "When and With Whom Do We Share Your Personal Information?"

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

• Right to obtain a list of the categories of third parties to whom we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California's privacy law)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida's privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at julia@courtcollab.com, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable law.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at ben@courtcollab.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "How Can You Contact Us About This Notice?"

9. Do We Use Artificial Intelligence?

In Short: Yes, we use AI-powered features within our platform.

As part of our Services, we use artificial intelligence (AI) technologies to power certain features and functions. Specifically, we use AI automation powered by Anthropic to help facilitate and improve platform operations.

Any AI-generated outputs are not intended to replace professional advice. You should not rely on AI-generated content for legal, financial, medical, or other professional guidance. If you have concerns about how AI-generated content has affected you, you may contact us using the contact information provided at the end of this notice.

To adjust your AI settings or opt out of AI processing where applicable, you may contact us using the contact information provided below.

10. Creator Profile & Audience Data

What data we access from Instagram and Meta platforms

When a creator chooses to connect their Instagram or Facebook account to CourtCollab, we request access to the following data via the Meta Graph API, using only the permissions necessary to display creator analytics to brands on our platform:

• Basic profile information — username, profile name, and profile picture
• Follower count — total number of followers on the connected account
• Media count — total number of posts published
• Engagement metrics — likes, comments, saves, and overall engagement rate
• Reach and impressions — how many unique accounts and total views recent content has received
• Audience demographics — aggregate breakdowns of followers by age range, gender, and top geographic locations (country and city level), as provided by Meta's API
• Content performance data — insights on individual posts and stories, including reach, impressions, and interactions

Why we access this data

This data is accessed solely to support the core function of CourtCollab's platform: connecting content creators with brands for sponsored partnership campaigns. Specifically, this data is used to:

• Populate the creator's public profile on CourtCollab so brands can evaluate their reach and audience fit
• Generate a Brand Fit Score — an algorithmic compatibility rating shown to brands when reviewing potential creator partners
• Display audience demographic summaries to brands to help them determine whether a creator's audience matches their target market
• Provide brands with the context needed to make informed decisions about campaign partnerships and deal terms

We do not use Instagram or Facebook data for advertising targeting, we do not sell this data to third parties, and we do not use it for any purpose beyond facilitating creator–brand partnerships on our platform.

How creators authorize access

Creators explicitly authorize CourtCollab's access to their Instagram and Facebook data through Meta's standard OAuth authentication flow. During this process, creators review and approve the specific permissions being requested before any data is accessed. Connecting a social media account is entirely optional — creators can use CourtCollab without connecting any social accounts, though doing so limits their discoverability to brands.

Data from TikTok and YouTube

Creators may also connect their TikTok and YouTube accounts. Similar profile and performance data (follower/subscriber count, engagement metrics, and audience demographics) is collected from these platforms through their respective APIs, for the same purpose of populating creator profiles and facilitating brand partnerships.

How to disconnect your accounts

Creators may disconnect any connected social media account at any time through their CourtCollab account settings. Upon disconnection, the corresponding social data will be removed from the creator's public profile on the platform. You may also revoke CourtCollab's access directly through your Instagram, Facebook, TikTok, or YouTube account settings at any time.

Data retention

Social media performance data is refreshed periodically to keep creator profiles current. If a creator disconnects a social account or deletes their CourtCollab account, we will remove the associated social data from our active systems within a reasonable time frame, except where retention is required by law or legitimate business obligation.

Requesting deletion of your Instagram or Facebook data

If you would like to request the deletion of data we have collected from your Instagram or Facebook account specifically, you may do so at any time by:

• Disconnecting your Instagram or Facebook account via your CourtCollab account settings, which will remove that data from your profile; or
• Submitting a written data deletion request by emailing ben@courtcollab.com with the subject line "Instagram Data Deletion Request." We will process your request and confirm deletion within 30 days.

You may also revoke CourtCollab's access to your Instagram or Facebook data directly through your Meta account settings at any time, which will immediately prevent any further data access.

Meta Platform Terms. CourtCollab's collection and use of data received from Meta platforms (Instagram and Facebook) is subject to Meta's Platform Terms, available at https://developers.facebook.com/terms/. We use Meta platform data only in ways that comply with those terms and only for the purposes described in this section.

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us at:

13. How Can You Review, Update, or Delete the Data We Collect From You?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please fill out and submit a data subject access request by contacting us at ben@courtcollab.com.